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Please email us at: billing@spotlightsix.com and we'll rectify the situation promptly.

Please include the email address associated with your account in your email.

Sync Troubleshooting Guide

App Instructions

Go here: https://timeclockconnect.com/recover_password

Or you can go to TimeClockConnect.com and click where it says 'Click here for login assistance'

Go to: More Options > Settings and change the Merge Mode to the middle option.

See the Instructions for more information about the Merge Mode setting.

Go to: More Options > Settings and change the Merge Mode to the middle option. You will then have access to the End Time and Date columns for export.

When time records are merged, such as before and after a break, showing the End Time is misleading because there are other implicit "End Times" that are not be displayed (such as the beginning of each break).

If you need to see each start and end time, set the Merge Mode to the middle option and you will get a time record each time that you begin and end working.

This means that you are viewing a time record that has been merged. See the previous question for an explanation of why it doesn't make sense to show an End Time in this case.

Think of a time record as representing an uninterrupted time period that you spend working.

If you work for 8 hours and take a 1 hour break in the middle of the day, this generates two time records.

In earlier iterations, TimeClock would always show you two time records for this day's work. However, many people didn't like this because they wanted to see only one time record per day. Therefore, we introduced the automatic merging which will consolidate two time records into a single record. This is now the default mode.

However if you need to know the exact times that you start and stop working throughout the day, you can select the middle Merge Mode option. In this mode, time records are never merged.

1. Install TimeClock on your new device


2. Tap the Login button located above the Green Start button


3. Enter your login information

You can't delete a client or project but you can set it to Inactive. Once it's been set to Inactive, you won't see it at all (unless you set the filter to show Inactive items).

Many other data entities such as time records and invoices reference clients and projects. So deleting a client would cause any associated time records and invoices to be corrupted. Keeping all clients and projects ensures database integrity.

If you delete an individual time record by pressing the red button on the details page, the time record will also be deleted from your TimeClock Connect account.

However if you use the "Clear" button from the Manage Data page, those time records will not be removed from the TimeClock Connect account.

This allows you to clear excess data from your phone while using TimeClock Connect as an archive.

You may archive time records by checking the checkbox on the row(s) you wish to archive and pressing the "Archive Checked Rows" button at the bottom of the page.

Archived time records will not appear in your list by default and they are not eligible for inclusion in new invoices.

Hold down the Stop button (long press) and you'll be prompted to discard the time.

Go to More Options > Settings and set the Merge Mode to the middle option.

Go to More Options > Settings and set the Merge Mode to the last option. This will consolidate the time records into one per client per day.

Just install either the Dropbox or Google Drive app on your Android device. Once you've done this, you'll see the option to target either one during the TimeClock export process.

To see your archived time records, go to the Time Records tab and press the "Set Filters" button. Then check the "Show only Archived Records" box and click on the Filter button.

When archived records are displayed, there will be an "Unarchive Checked Rows" button that you can use to unarchive records.

As long as you are logged in to TimeClock Connect, syncing will occur automatically. If there is no network connectivity, the sync will occur when a connection can be established.

Yes - login to timeclockonnect.com and click on the Account link in the upper right. You'll see a field for changing the email.

Login to timeclockconnect.com, click on the Account link (upper right) then click on the Unsubscribe button (bottom right).

- Click on the invoice from the invoice list,

- If the Invoice Status is Draft, then click on the 'Set Status to Sent' button.

- Click on the 'Enter Payment' button.

- Note that the Payment Amount is automatically set to the Amount Due by default. Click 'Submit' to accept this amount.

- The Invoice Status will now be set to Paid.

This is when the daily database backup occurs. The site is actually up, but since the database is frozen during this operation it is unusable. We apologize for any inconvenience.