Frequently Asked Questions

My app shows Synced but I don't see my data on TimeClock Connect.
If you see the green Synced displayed above the Start button, then your data has been transferred to your TimeClock Connect account and verified.

First make sure that you're looking at the correct account. From the app go to: More Options > TimeClock Connect > Account Info and verify that you're logged in using the same email.

If you're using the correct account, then it may be that the data is being inadvertantly filtered.

From the website, click on the Clear Filters button. If you still don't see the data, it may be that it's archived. To view archived data, click on the Set Filters button then select the 'Show only archived records' option.

After syncing a new device to my account, I only get the last 90 days of data. How do I get older data onto the device?
  1. Login to your TimeClockConnect account

  2. Click on the Account link

  3. Edit the value in the "Days back to sync with device" field

  4. Resync your device